You are just a click away from comparing prices for your home phone, broadband and digital TV services. This comparison service is free and 100% impartial and allows you to compare the prices of UK phone, Broadband and Digital TV providers to find the best deal for your home.
A Few Facts and Questions Answered:
Whether you've had a poor service, an unreliable connection or are just tired of paying too much for your internet, switching broadband provider can save you money and get you a better service.
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Ofcoms switching rules work to fairly facilitate the "migration" of customers from one supplier to another. Your current provider will issue you with a 'Migration Authorisation Code (MAC), which you simply pass on to your new provider, allowing your service to be set up without a break in connection.
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If you're having service problems and want to switch provider but are having trouble doing so, you may consider writing an open letter to Otelo [the Office of the telecommunications ombudsman]. Around 300 telecoms companies are signed up to Otelo, which was set up to investigate complaints made by telecommunications customers. The service is free for members of the public, however, it will actually cost your supplier money if they are investigated, so you will be taken more seriously if Otelo get involved.
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Before switching provider, make sure you have checked out any hidden costs in your chosen package. If considering a cheap or "free broadband" deal, take into account the quality of service you will be getting. Your new contract might also have a download limit which could mean that you end up paying more than your monthly rate for heavy downloading.
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There is more to broadband than a cheap monthly charge. Consider the opening hours and costs of the call centre. Also if you're a techophobe and want to get through to a UK-based call centre when you have a technical problem make sure you check out where your new supplier's technical support and customer service is based.
